Order Process

Order process inquity

Cancellation Policy
Cancellation policy - Cancellation is approved within the first 6 hours of purchasing time. After 6 hours, your order will be automatically archived and...
Sat, 3 Oct, 2020 at 6:29 PM
When do I get the tracking number ?
The in-store process for the stock and packaging will take about 2-5 business days. Then, once your order is ready for the shipment, the tracking will be av...
Sat, 3 Oct, 2020 at 6:31 PM
Can I change the information of my order?
If you realize you have made an error in shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the informatio...
Sat, 3 Oct, 2020 at 6:31 PM
Return & Refund Policy
What is the return policy? If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with yo...
Sat, 3 Oct, 2020 at 6:35 PM
How can I track my package?
Once your order has shipped, we will send you a Shipping Update email with your tracking number.  Your order will be shipped via our shipping company to...
Sat, 3 Oct, 2020 at 6:32 PM
How long can I get my item?
Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.  ...
Sat, 3 Oct, 2020 at 6:32 PM
My order is returned. What should I do?
Sat, 3 Oct, 2020 at 6:33 PM